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Right of Withdrawal

1          Right of Withdrawal

As a consumer, you have the right to withdraw from this contract within fourteen days without giving a reason.

The period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must


dewepharma KG
Prinzingerstrasse 4
5020 Salzburg
Telephone: +43 (0)664 8862 4010


by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.


2          Consequences of Revocations

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.


You have the goods to us immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract


dewepharma KG
Prinzingerstrasse 4
5020 Salzburg


to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods which, due to their nature, cannot be returned normally by post, these amount to EUR 20. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


3          The Right of Withdrawal does not apply to the following Contracts:

3.1.Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

3.2.Contracts for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded.

3.3.Contracts for the delivery of sealed goods which, for reasons of health protection and/or hygiene, are not suitable for return if their seal has been removed after delivery.


4          Withdrawal Form

Here you can use the cancellation form download here and print it out.

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